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Booking and Cancellation Policy

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1-to-1 appointments
(Personal Colour Analysis, Face and Body Structure Analysis, Total Glow-up)

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  • Appointments for our service can be made via online booking or Instagram direct message.

  • A deposit payment of 50% of the service fee is required to confirm the appointment. The payment should be made within 24 hours. Payment method will be provided in the booking email or Instagram direct message.

  • The remaining balance will be charged when the service is complete at the studio. Payment can be made in cash, via PayMe, or FPS.

  • If you need to reschedule or cancel an appointment, we request at least 24 hours’ notice.

  • For cancellations with 24 hours’ notice, the deposit will be refunded in 3 working days.

  • The deposit will not be refunded if cancellations are made in less than 24 hours.

  • To respect the time of clients and staff, we ask you to be on time for your appointment. If you are more than 15 minutes late, we can’t guarantee we will be able to carry out the full services of your booking. This may result in your appointment having to be rescheduled.

  • The deposit will not be refunded if you do not show up for an appointment. 

  • We reserve the right to cancel an appointment. Should such a cancellation occur, a new appointment will be scheduled without additional fees, based on availability.

  • An intake form and preparation notes will be sent to you via email or Instagram direct message. Please complete the form at least 1 working day in advance. 

  • If you have a referral discount code, please input them in the intake form. The discount will be applied to the balance payment.

  • Appointments will be rescheduled if Tropical Cyclone Warning Signal No. 8 or above, or a Black Rainstorm Signal, is issued three hours before the appointment time. You will be contacted via WhatsApp to reschedule.

 

Workshops

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  • Workshop bookings are confirmed upon full payment. Payment details will be sent by email after you register.

  • Workshops will only run with a minimum of 3 participants.

  • If fewer than 3 people register, I may cancel or reschedule the workshop. You can then choose: a full refund, or a transfer to a future date of the same workshop.

  • Apart from cancellation due to low enrolment, all workshop bookings are non-refundable.

  • If you can no longer attend, you may: transfer your spot to another person, or move your booking to a future round of the same workshop once, as long as you email me at least 48 hours before the start time.

  • Cancellations within 48 hours of the workshop, or no-shows on the day, are not eligible for refund or reschedule.

  • If you are unwell or have an unexpected emergency on the day, please email me as soon as you can. I will review the situation case by case.

  • If Tropical Cyclone Warning Signal No. 8 or above, or a Black Rainstorm Signal, is issued three hours before the workshop, it will be rescheduled. You will be contacted by email or WhatsApp with the new arrangement.

 

Body, Mind & Style Reboot

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  • Body, Mind & Style Reboot is booked via application instead of direct online scheduling.

  • To begin, please complete the online application form. I will review your responses and contact you by email with:

    • whether the programme is a good fit for you,

    • suggested times for your first session, and

    • payment details.

  • A 50% deposit is required to confirm your place in the programme. Payment is made via PayMe or FPS.

  • The remaining balance will be paid after Session 2. You may pay via PayMe, FPS, or cash onsite.

  • As this is a personalised, multi-session programme with limited spots, the deposit is non-refundable once your booking is confirmed.

  • If you need to reschedule an individual session, please give at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be counted as used.

  • If you are unwell or have an emergency, please email me as soon as possible. I will review the situation case by case.

  • If Tropical Cyclone Warning Signal No. 8 or above, or a Black Rainstorm Signal, is issued three hours before your session, it will be rescheduled. I will contact you to arrange a new time.

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